Community Lead, 401 San Antonio Rd (Mountain View)

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities

Complete scheduled, quarterly conversations with owned accounts; Anticipate member and guest needs; Follow up with members who submitted negative feedback; Review Medallia responses; Support front desk coverage; Conduct pre-move-in meetings; Complete New Member Orientation; Curate new member onboarding materials; Conduct move-out interviews; Provide feedback on programming; Set up and host weekly social events; Distribute event promotion information; Ensure building-specific operational requirements; Conduct morning walkthroughs; Know and explain WeWork policies; Manage energy in building; Liaise with cleaning companies; Track keys; Oversee Community responsibilities; Review Emergency Action Plans; Create incident reports; Conduct building tours; Alert Growth Team; Hand-off prospective member sales; Conduct tours for potential new members

Requirements

Bachelor’s Degree or equivalent experience; 2+ years of experience in hospitality; Proficient local language and understanding of local culture required; Excellent interpersonal and networking skills; Strong verbal and written communication skills; Strong organization skills with the ability to multitask projects from start to finish; You are attentive to detail and manage tasks efficiently and effectively; You enjoy and thrive at continually growing relationships

Benefits

20 days of PTO; approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; life and AD&D insurance