Community Lead

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities

Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience; Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience; Follow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response in Medallia; Review all Medallia responses to understand areas of improvement and implement proactive changes; Support front desk coverage schedule as needed; Conduct pre-move-in meetings with all new accounts; Complete the New Member Orientation process for all new accounts; Curate new member on-boarding materials such as welcome member notes and FAQ guides; Conduct move out interviews; Set up and host weekly social events; Conduct morning walkthroughs to address issues; Know and explain WeWork policies and procedures; Manage the energy in the building; Liaise with in-building, third party cleaning companies; Track, audit, and organize keys; Review and understand Emergency Action Plans; Create incident reports as necessary; Conduct building tours for VIPs or prospective members; Alert Growth Team when a member gives notice; Hand-off prospective member sales to appropriate sales contacts; Conduct tours of the space for potential new members

Requirements

Bachelor’s Degree or equivalent experience; 2+ years of experience in hospitality; Proficient local language and understanding of local culture required; Excellent interpersonal and networking skills; Strong verbal and written communication skills; Strong organization skills with the ability to multitask projects from start to finish; You are attentive to detail and manage tasks efficiently and effectively; You enjoy and thrive at continually growing relationships