Computer Field Technician

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. This is a 1099/per call position. Pay is based solely on the number of calls completed. Calls pay out at a flat $50 rate. Pay period: Every Friday after the first week worked. Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day. You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial). You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day, drop off the old parts with the pre-paid label that is provided.

Responsibilities

Perform hardware repairs and installations on laptop and desktop units; Complete calls at customer sites (residential and commercial); Confirm service times with customers in the tech portal; Pick up parts daily from the assigned FedEx or UPS store before going onsite; Drop off old parts with the pre-paid label after completing calls each day; Complete certifications from Dell and Lenovo during onboarding

Requirements

Prior experience with laptop and desktop hardware; Prior hands-on experience replacing components on laptops and desktops; Valid driver's license and reliable transportation; Comfortable with daily local travel; Access to a computer and the Internet; Available to log into the tech portal by 9 am each working morning; Available a minimum of 3 weekdays

Benefits

Free online certifications from Dell and Lenovo; Pay every Friday after the first week worked