Computer Field Technician

This is a Computer Field Technician position doing hardware repairs and installations on laptop and desktop units. Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. This is a 1099/per call position. Pay is based solely on the number of calls completed. Tickets are run Monday-Friday during the day shift. Call volume is variable but is usually 2-4 calls per day. The manufacturer has completed troubleshooting and shipped a part prior to the ticket being issued.

Responsibilities

Perform hardware repairs and installations on laptop and desktop units; Complete on-site hardware warranty services at residential and commercial customer sites; Confirm service times with customers in the tech portal; Pick up parts daily from the assigned FedEx or UPS store before going onsite; Drop off old parts with the pre-paid label after completing calls each day; Code calls and map out the daily route in the tech portal

Requirements

Prior hands-on experience with replacing components on laptops and desktops; Valid driver's license and reliable transportation; Comfortable with daily local travel; Prior experience with laptop and desktop hardware; Access to a computer and the Internet; Available to log into tech portal by 9 am each morning worked; Regularly available a minimum of 3 weekdays

Benefits

Pay based on number of calls completed, starting at $35 per call and increasing based on distance traveled; Pay every Friday after the first week worked; Free online certifications from Dell and Lenovo