Computer Support Analyst Journeyman

Provides technical and helpline support for computers and associated networks. Installs, troubleshoots, services, and repairs PCs and network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Reviews incoming requests, both computer generated and verbal, sort, and code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Provides PC, hardware, and software support. Installs, services, and repairs PCs and installs attendant software. Connects PCs and terminals to existing data networks. Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. May perform or coordinate the work of others engaged in entering, transcribing, and verifying a variety of alphanumeric/numeric data.

Responsibilities

Provides technical and helpline support for computers and associated networks; Installs, troubleshoots, services, and repairs PCs and network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors; Reviews incoming requests, both computer generated and verbal, sort, and code and may prioritize for proper action; Resolves problems or contacts more senior technical support as necessary; Provides PC, hardware, and software support; Installs, services, and repairs PCs and installs attendant software; Connects PCs and terminals to existing data networks; Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available; Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts; Maintains network diagrams and circuit records; Instructs users in the use of PCs and networks; May perform basic PC, PBX, and network software programming; May perform or coordinate the work of others engaged in entering, transcribing, and verifying a variety of alphanumeric/numeric data.

Requirements

3 to 10 years of experience and a BA/BS or MA/MS degree; Active Security Clearance

Benefits

Exceptional benefits; Flexible work schedules; Paid training; Mentoring; Opportunity to work alongside top-notch industry professionals; Healthcare coverage and insurance; Medical options through CareFirst with 100% or majority company-paid premiums; Tax-advantaged health savings account with generous employer contribution; Dental and vision 100% employer-paid for employees and family; 401K with 10% total contribution (5% safe harbor + 5% annual profit share), immediately vested; 4 weeks starting PTO; 11 federal holidays + 2 floating holidays; Paid hours for company-required training; Free 24/7 learning via Udemy; Opportunities to participate in tech councils and industry initiatives; $7,500 annual educational and professional development assistance; Paid parental leave; Annual swag drops; Generous referral bonus program; Employee appreciation and family-friendly corporate events