Concierge & Guest Management Officer (Male)

BankSome Group is made up of highly talented, diverse and motivated people who are dedicated to re-defining the business of Construction, Real Estate, Insurance Brokerage, International health Insurance, Bricks & Blocks, Wood & Aluminium, Renewable Energy and Property Management. Headquartered in Lagos, Nigeria and having presence in the United Kingdom and China. The company has developed a good business relationship with a vast network of experts around the world.

Responsibilities

Approach all encounters with guests and employees in a friendly, service-oriented manner.; Welcome all guests as if they were arriving in your own home.; Register guests, and modify any information required to complete the registration process.; Confirm credit and payment method at check-in.; Directs guests to daily functions within the hotel campus.; Directs guests to area events, businesses and attractions.; Log all guest requests and confirm completion.; Review hotel inventory and house count for availability and rates.; Balance and prepare individual paperwork for closing of shift.; Maintain and market special guest programs.; Run daily arrival report and mark registration cards for special requests.; Distribute packages and mail to guests or inform them of receipt.; Process accounts for departing guests and collect room keys.; Confirm full payment at check out.; Must be able to convey information and ideas clearly.; Must be able to evaluate and select among alternative courses of action quickly and accurately.

Requirements

Bachelor’s Degree in social sciences, English , Business Administration required. (Estate / Hotel Management is an added advantage); 2-3 years of experience; Excellent communication and presentation skills; Proficient in English; Skilled in negotiation and dealing with complaints; Persistent and results-oriented; Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.; Excellent problem solving and analytical skills.; Possess strong business acumen.