Contact Center Representative

Empowered to live. Inspired to work.

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you

- Hybrid model – up to 50% work from home
- Flexible schedules including ample flexibility in the summer months
- Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
- Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
- Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
- Learning and development programs
- Mentorship programs
- Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
- Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers .

Where you will work: This position offers a hybrid work option up to 50% remote and is based out of the Mankato, MN office location.

The contributions you will make

This position supports the organization through professional, high quality client service to internal and external clients, prospects and third parties.

How we will take care of you

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

Base Pay

$42,300 - $60,100 USD

Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

Click here to view federal employment laws applicable for applicants.

Responsibilities

Provides exceptional service and a consistent client experience that aligns with the mission and vision of Compeer.; Responds to client faxes and email inquiries.; Monitors contact center email box and triages as necessary.; At the client’s request, performs a variety of transactions, money movement (ACH, Templated Wires), payoff requests and client registrations.; Answers and resolves client questions including address changes, patronage information and eSign documents.; Actively promotes the organization’s digital offering to enhance the client experience.; Assists clients in account maintenance corrections. Investigates misapplied payments and consults with Finance as needed to understand data to assist in correcting the issue or explaining the issue to the client.; Transfers incoming calls to the appropriate team member when needed.; Processes all returned mail.; Monitors for collateral insurance placement and cancelations and gathers information for the correct coverage.

Requirements

High school diploma or GED.; Previous client service experience, preferably in a financial institution.; General knowledge of farming operations and agriculture.; General knowledge of basic accounting principles and procedures.; Attention to detail and accuracy.; Mathematical and problem-solving skills.; Basic typing skills.; Organizational, listening, written/verbal communication and interpersonal skills.; Computer skills, including Microsoft Office applications, customer relationship management (CRM) programs, online banking applications, document management software and other related applications.