Contracts Manager – Fire & Security

Due to continued growth, Alarm Communication Limited (ACL) is seeking to appoint an additional Contracts Manager to join our well-established and expanding team. This position sits within one of our dedicated Key Account Teams, delivering Fire & Security services across a portfolio of prestigious, large-scale commercial properties within sectors including commercial offices, education, healthcare, hospitality, heritage, and leisure. We are looking for an experienced and technically strong Contracts Manager with a proven background in the Fire & Security industry. This is an excellent opportunity for a motivated professional with strong leadership capability, commercial awareness, and a passion for delivering exceptional client service.

Responsibilities

Act as the primary point of contact for assigned key clients, developing long-term relationships and ensuring consistently high standards of service delivery; Manage and develop client accounts, supporting future operational planning, lifecycle management, capital expenditure forecasting, and technical upgrade strategies; Prepare accurate and commercially competitive quotations for on-site works, remedial actions, and system upgrades; Support the management and successful delivery of service contracts, including onboarding new contracts, renewals, and ongoing KPI performance; Work closely with internal departments to ensure all remedial and corrective works are completed efficiently and to the highest standard; Oversee the delivery of small works projects from quotation through to completion, coordinating effectively with Installation Managers, Engineers, and Service Coordinators; Collaborate with Project and Division Managers on larger-scale installations, ensuring client expectations, technical standards, and contractual obligations are achieved; Take ownership of financial performance, including forecasting, work-in-progress reviews, invoicing, and progress applications; Ensure full SHEQ compliance across the team, including approval of RAMS, technical audits, and adherence to company and industry standards; Provide effective leadership and line management to Engineers, Senior Engineers, and Apprentices, supporting professional development and performance management; Contribute to the continued growth of the business by developing the team, promoting a positive culture, and supporting internal progression opportunities.

Requirements

Strong technical knowledge and experience within the Fire & Security industry; Engineering background or demonstrable experience managing Fire & Security service contracts and integrated systems; Experience working with large-scale, networked commercial systems and IP-based technologies; Proven ability to manage engineers, subcontractors, and multiple stakeholders across varied environments; Commercially aware with strong financial and operational management capability; Excellent organisational skills with exceptional attention to detail; Professional communicator with strong relationship-building and client management skills; Ability to work effectively within a collaborative, team-focused environment.

Nice to have

Strong engineering background; Experience managing complex Fire & Security service contracts and integrated systems within large commercial environments

Benefits

Competitive salary package; Excellent company benefits; Long-term career progression opportunities; Hybrid working arrangements with flexibility for home working; Supportive and professional working environment; Ongoing training, development, and leadership opportunities; Virtual GP; Financial wellbeing assistance through Salary Finance; Flexible lifestyle benefits platform Choices; High street discounts through MiDeals; Cycle-to-work scheme; Life cover of up to four times salary; Enhanced pension contributions; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition; Pension; Life Assurance; Private Healthcare; Employee Shares Schemes; Salary Finance Options; Holiday