COO

Airtm is building the global stablecoin wallet for digital entrepreneurs, serving 150K+ active users and processing $1.5B+ in annual payments across 40+ markets. The role runs the operating engine of Airtm's organizational accountability, operating cadence, and cross-functional execution, ensuring all teams deliver on their objectives and execute on the CEO's vision and strategy so that money moves reliably across 40+ markets. The role is not a CEO chief-of-staff role, not a coordinate-other-people's-roadmaps role, and not a back-office role; the operation is measured on payout success rates, operational cost-to-serve, and time-to-launch in new markets.

Responsibilities

Run the operating cadence: company-wide goals, OKR cycle from annual objectives to team-level key results, and the rhythm of the business; Cross-functional execution: connect Product (including Marketplace), Pricing & Revenue, Finance, and Compliance, turning their models, targets, and regulatory requirements into operational reality; Payments operations: payout success rates, corridor reliability, banking and on/off-ramp partner performance, and incident response; Risk & compliance operations: run the business inside BSA, VASP, and AML frameworks, including fraud operations and market entries and exits; Customer & enterprise operations: support quality and cost, SLAs for enterprise payout partners, and the onboarding machine from signed contract to money moving

Requirements

10+ years in operations leadership; at least 5 years in fintech, payments, or crypto, ideally owning money movement; experience operating in emerging markets (LATAM strongly preferred); fluency in compliance realities of money movement, MSB/VASP frameworks, AML programs, and regulator and banking-partner relationships; experience scaling an operation through a step-change in volume (e.g., 3-10x); strong peer relationships with finance and revenue leaders, fluent in data and unit economics; Spanish and English fluency; comfort working across LATAM

Nice to have

Hands-on experience with stablecoins/USDC rails; experience with two-sided liquidity problems