Copy of CRM Executive

Are you passionate about data-driven marketing, customer experience and creating personalised communications that make a real difference?

At Rexel, we’re a worldwide expert in distributing electrical and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses and industries.

We are looking for fresh thinkers, team players and positive individuals to join us on our journey.

If you enjoy combining creativity, technology and customer insight to deliver meaningful experiences, this could be the opportunity for you!

This is a permanent opportunity within our Marketing team, working in a hybrid model with time spent collaborating in our Leeds branch where our Digital Marketing team are based, other branches and hubs or remotely.

As a CRM Executive you’ll design, build and optimise real-time marketing campaigns across the customer lifecycle.

Using unified customer profiles and behavioural data, you’ll turn customer actions into highly personalised and measurable experiences across multiple channels, including email, SMS, push notifications and WhatsApp.

Your work will help drive customer retention, loyalty and long-term customer value.

You’ll play an important role in delivering relevant communications at the right time, while ensuring every campaign is commercially effective, customer-focused and aligned with our brand.

At Rexel, we prioritise potential, behaviours and the ways people work alongside experience and technical capability. To succeed as a CRM Executive, you’ll be someone who is curious, customer-focused and motivated by using insight and technology to create better experiences.

You don’t need to meet every requirement listed. We value transferable skills, potential and a willingness to learn, so if you can see yourself succeeding in this role, we’d love to hear from you.

Requirements

Collaboration: Building effective partnerships and working collaboratively with others to achieve shared objectives.; Takes accountability: Taking action, overcoming obstacles and meeting commitments.; Customer focus: Building strong customer relationships and delivering customer-centric solutions.; Experience using Microsoft Dynamics 365, particularly Marketing or Customer Insights – Journeys, or a willingness to develop your platform knowledge.; The ability to create, manage and improve automated customer journeys and marketing campaigns.; Strong written communication skills, with an eye for engaging content, clear calls to action and consistent brand tone.; An interest in digital design, layout and delivering high-quality, error-free communications.; An understanding of customer lifecycle marketing, automation, personalisation and performance metrics.; Experience, or an interest in developing skills, across channels such as email, SMS, push notifications and WhatsApp.; Familiarity with Microsoft Power Platform tools, Dataverse, Power Automate or model-driven apps would be beneficial.; Confidence working with data and using tools such as Excel or Power BI to understand campaign performance and customer behaviour.; The ability to communicate clearly and collaborate with colleagues across different teams.; A curious, proactive and improvement-focused approach, with a willingness to test, learn and use insight to enhance customer experiences.

Benefits

Contributory pension scheme and life assurance; Bonus opportunities, Performance Related Bonus scheme; 33 days’ annual leave, including bank holidays, increasing with length of service; The option to buy and sell annual leave; Enhanced parental leave; Extensive learning and development opportunities from day one; Free virtual GP service; Healthy Mind Champions and wider wellbeing support; Staff discounts and exclusive holiday offers; Free financial support and education