Core Crew (Front Desk & Sales) - Downtown Brooklyn, NY

solidcore is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to solidcore’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Responsibilities

Bringing [solidcore]'s client experience acronym CORE to life; Regularly interacting with clients and addressing needs, expectations, and satisfaction; Maintaining product knowledge for studio retail operations; Performing routine client-facing system tasks including account setup, scheduling/cancelling/rebooking classes, and package purchases; Being aware of studio issues, events, or schedule changes and communicating them to clients and team members; Assisting the Head Coach Community Manager and Coaches in daily operations; Notifying management of complaints or grievances; Addressing maintenance or equipment issues visible to clients; Following up with client lists in Axle to meet monthly sales quota; Responding to client emails; Alerting coaches about client milestones and setting up the celebration board

Requirements

High school education; Part-time hourly position; Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills; Careful attention to detail; Willingness to initiate tasks and perform duties without direction; Ability to stand for long durations of time; Passion for fitness, wellness, and the [solidcore] brand

Nice to have

Some college; 1 year sales experience; MBO experience

Benefits

Opportunities to earn sales commission; Free drop in classes