#CORE DIGITAL CAMPUS -Salesforce Administrator (m/f) (m/f)

An opportunity for a Salesforce Administrator (m/f) for CRM domain has arisen within Airbus Helicopters (Albacete). The selected candidate will join the AH Information Management Directorate, to manage, drive and monitor the delivery of Digital projects, related to Airbus Helicopters Customer Relationship Management domain. We are seeking a highly technical Salesforce Specialist to ensure the health, configuration, and technical evolution of our Salesforce platform.

Responsibilities

Manage, drive and monitor delivery of Digital projects related to Airbus Helicopters Customer Relationship Management domain; ensure stability, performance, and operability of CRM solutions; act as pivotal role between internal teams, managed service providers, and users; maintain overall Salesforce platform configuration and ensure continuous system healthiness; execute and provide technical support for Salesforce Org refreshes; manage and execute Salesforce Release Management and Audit action plans; monitor Salesforce licenses and manage license re-harvesting; create, review, and technically validate new platform changes and configurations; coordinate and support technical integrations; apply security-related updates and manage service account password renewals and SSL certificates; document technical changes in ticketing tools (ServiceNow, Jira); monitor, review, troubleshoot, fix, and close L2 technical incidents; route complex incidents to L3 business groups; create and update technical Knowledge Articles

Requirements

Salesforce Administrator certification; Salesforce App Builder certification; Salesforce Platform Developer 1 certification; hands-on technical experience with Salesforce configuration, health monitoring, and release management (GitLab); experience using technical ticketing and monitoring tools (ServiceNow, Jira, and Dynatrace); awareness of potential compliance risks and commitment to act with integrity

Benefits

Vacation days plus additional days-off along the year (approx. 35 days per year in total); attractive salary; hybrid working model; collective transport service; life insurance; health insurance; employee stock options; retirement plan; study grants; on-site facilities (free canteen, kindergarten, medical office); possibility to collaborate in social and corporate social responsibility initiatives; upskilling opportunities and development prospects in a multicultural environment; option to access special rates in products & benefits