Corporate IT & Infrastructure Manager

Tryzens Limited is an international digital agency. We are looking for a Corporate IT & Infrastructure Manager to lead our corporate IT function, ensure robust operational performance, and drive team empowerment. This role calls for a strong leader with hands-on knowledge in infrastructure and desktop management, vendor oversight, IT governance, and cloud/on-premise technology environments. This is an office-based role, and the successful candidate will be required to work from our Trivandrum office.

Responsibilities

Manage, mentor, and support a multidisciplinary IT team to consistently deliver value added IT and services to our growing business; Demonstrate forward thinking around where the organization is going and how technology can support these efforts; Advocate and help define IT architecture vision from a strategic perspective, including internal and external platforms, tools, and systems; Act as the coach and mentor to team members and technical staff on their assigned project tasks; Conduct product work reviews with team members and help with hiring the best talent; Foster a culture of innovation, ownership, accountability, and continuous improvement; Develop and execute training plans to elevate team skills; Act as the Subject Matter Expert for all IT Engineering activities and collaborate with fellow Tryzenauts to understand new requirements while ensuring high levels of delivery within the team; Manage and evolve ways of working/processes of the IT Engineering team to ensure all team deliverables are consistently met; Accountable for the provision of devices, their adherence to Tryzens security policies and ongoing estate management to our global user base; Accountable for Vendor management of Suppliers to ensure a consistent, high quality and secure delivery; Manage IT vendor relationships, contracts, procurement, and performance tracking; Oversee budgeting, cost control, and service delivery from third-party vendors; Collaborate with Tryzenauts and manage suppliers to ensure seamless IT support, including leavers/joiners process, device provisioning, security best practices, connectivity; Drive adoption of modern workplace tools and practices (e.g., Co-Pilot); Set in place and execute best practice processes for Access Management across Tryzens estate; Work with Operations team to manage continuous optimisations and updates to our Atlassian Suite; Work with Operations team for implementation and communication of all security patches/updates to Atlassian; Lead platform scalability and migration efforts as needed; Oversee corporate IT infrastructure, including cloud and on-premises environments, Firewalls, network connections and support; Provide high-level guidance on infrastructure-related tasks and emerging technologies; Ensure best practices in desktop management, including Microsoft tools and hardware management; Develop and execute IT strategies that align with business needs and future growth; Identify opportunities for improvement and innovation in IT service delivery; Act as a trusted advisor to senior leadership on IT-related matters; Usage of AI in leveraging Productivity and Operational efficiency; Ensure all IT delivery, setup and processes are executed in line with best practice security frameworks such as ISO 27001/9001 working closely with Tryzens internal and external teams.

Requirements

12+ years of progressive experience in IT roles, with 3+ years in a leadership capacity; Proven experience managing enterprise infrastructure delivery platforms using modern techniques (e.g. containerisation, auto scalability, security policies, compute/storage etc, CI/CD); Proven budget management experience of IT spend and ongoing optimisation; Line Management and development of a multi-disciplinary IT team; Strong understanding of enterprise, corporate IT environments and service delivery; Understanding and operational experience of networking, administration, security, and compliance best practices; Excellent leadership, communication, and stakeholder management skills.

Nice to have

Hands-on experience with Atlassian tools administration and optimization; Experience providing Cloud IT services within a digital organisation; Knowledge of one or more monitoring/observability tools and processes inclusive ELK stack, CloudTrail, Kibana, Grafana, Prometheus, Nagios, Zabbix, New Relic.