CQM

Company Introduction

SanDisk is a global leader in high‑performance flash memory solutions, delivering reliable, fast, and energy‑efficient storage used in everything from smartphones and cameras to data centers. With a legacy of innovation dating back to its founding in 1988—including pioneering the first flash‑based SSD—SanDisk continues to push boundaries in SSDs, memory cards, USB drives, and embedded storage. Today, the brand stands for trusted quality and cutting‑edge technology, empowering consumers and professionals worldwide to capture, create, and store more with confidence.

Roles and responsibilities

Excellent knowledge of Sandisk manufacturing process, timely follow through, and customer focus.

Responsibilities

Work with internal technical organizations and teams (such as design, assembly and product testing) to drive resolution of customer issues.; Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate the result.; Drives quality improvements to meet all customer expectations regarding PPM of product shipped, quality of corrective action reports, and cycle time of customer request.; Manage customer escalations and closure strategy.; Provide lessons learned for new and sustaining product.; Own all end-to-end Sustaining customer issue resolution process.; Monitor Customer Integration/Field data.; Participate in Customer QBR’s, Audits, and drive Customer Quality initiatives as needed.; Maintain knowledge of customer application, workload, and systems.

Requirements

Strong knowledge of quality and reliability, driving issue resolve by 8D concept.; High level of analytical and numerical skills, strong organizational and project management skills.; Excellent communication (fluent in Mandarin and English) and presentation skills.; Resilient and able to deal with challenging situations.; Flexible to meet the demands of the role.; Quick learner - can pick up new tools for reporting and analysis.; 5+ years of experience in a similar functions, computer manufacturing or Electronic manufacturing industry preferred.; Bachelor’s degree in Engineering or equivalent combination of professional experience.