Creative Onboarding Specialist

As the Creative Onboarding Specialist at Smartly, you will enable designers to get the most value out of Smartly’s Creative Suite by delivering expert training, supporting strategic customer conversations, and ensuring seamless integration with industry-standard design tools. You will play a key role in driving product adoption, customer satisfaction, and long-term retention by equipping creative teams with the skills and knowledge to succeed.

Responsibilities

Act as the main subject matter expert on Smartly’s Creative Suite and creative tooling, supporting Customer Success, Sales, and Product with advanced creative guidance; Partner closely with Customer Success to support pitches, demos, and exploratory creative conversations focused on advanced capabilities and workflows; Build and deliver training programs, workshops, and best practice sessions for new and experienced designers using Smartly’s tools; Conduct expert-level live demos (virtual and in-person) to help designers integrate Smartly with Adobe Creative Cloud, Figma, After Effects, and other industry-standard tools; Collaborate with teams across Customer Success, Sales, and Product to identify common creative pain points, upskilling needs, and opportunities to improve user adoption; Develop documentation, guides, tutorials, and templates to support ongoing creative education and self-serve learning; Measure the effectiveness of training and enablement programs using adoption, retention, and customer feedback metrics, and iterate based on insights; Stay current with design trends, creative software, AI in creative, and evolving advertising best practices to ensure Smartly’s creative training is modern and relevant

Requirements

At least 4 years of hands-on experience as a designer, with strong expertise in digital advertising, graphic design, UI/UX, illustration, or motion design; Highly proficient in Adobe Photoshop, Illustrator, Figma, After Effects, and familiar with HTML5 and other creative tools; Proven experience delivering creative or technical training to advanced learners; Can clearly communicate and demo complex creative concepts to experienced designers; Understand creative workflows end-to-end, especially within digital advertising and campaign production; Empathetic, customer-focused, and comfortable driving designer-to-designer conversations; Can manage multiple projects independently in a fast-paced environment; Hold a degree in Graphic Design, UI/UX, or a related field—or equivalent experience

Nice to have

Experience with LMS platforms or content creation tools (a plus)