Creator Solutions Account Manager

Your Role at impact.com: The world’s largest advertisers are rebuilding their creator programs around performance. They no longer want campaigns alone — they want an always-on operating system: a center of excellence with the strategy, compensation model, a scaled casting engine, a new measurement framework, and the internal muscle to run it at scale. That is what you build. As a Creator Solutions Account Manager, you are a member of impact.com’s Creator Strategy practice, designing and optimizing the most performance creator programs in the market. You work directly with brand teams and their agencies — diagnosing what they actually need beneath what they’ve asked for, translating ambiguity into roadmaps, and then standing up in front of a room and teaching others how to run it. You are equal parts strategist, executer, architect, creative, innovator, facilitator, and teacher. This is a client-facing, high-visibility role for someone who thrives in fast moving environments with demanding stakeholders, and wants to help define what performance creator marketing becomes over the next five years.

Responsibilities

Bring a working point of view on social and performance media trends, and pressure-test which ones deserve client investment; Lead and manage the client relationship across a portfolio of accounts, from strategy and planning through to launch, optimisation, and reporting; Analyse campaign performance and manage reporting, translating data into clear insights and strategic recommendations to optimise programs and support client growth; Build creative strategies that focus on affiliate-optimized formats, translating what converts on performance rails into briefs creators can actually execute; Develop breakthrough data-driven creator strategies, including campaign proposals, pricing recommendations, budget allocation, creator selection, and content formats that drive measurable performance; Partner with clients as a trusted advisor, translating performance data into actionable insights, optimisation plans, and opportunities for program growth and expansion; Proactively cultivate client relationships by building trust both within and outside of work settings, including hosting client strategy meetings, dinners, and activities that strengthen long-term partnerships; Become an expert on impact.com and assist top clients with best practices and strategies utilizing the platform. This includes building strong relationships with Customer Success team members; Work cross-functionally with Sales, Product, Customer Success, Marketing, and Community teams to align creator strategies with broader business goals, while managing budgets and timelines effectively; Team Supervision & Client Handoff: Supervise Sr Associates and Leads activities, ensuring consistent operational excellence.

Requirements

5+ years of experience leading integrated strategy and execution within creator marketing, affiliate marketing, paid media, or community-led programs; Strong experience in a client-facing, consultative role, with confidence shaping complete strategy decks, influencing decisions, and driving account growth; A data-driven mindset, with the ability to analyse performance metrics and turn insights into clear recommendations and scalable strategies; Deep knowledge of the creator ecosystem across major social platforms, trends, and verticals such as fashion, CPG, parenting, wellness, or tech; Experience building and pitching strategic proposals and campaign plans to senior stakeholders; Integrated media experience with paid media, social media, and affiliate marketing delivers a holistic strategy to creator programs; Experience with different measurement methods and models such as attribution, marketing mix modeling, brand health tracking, and lift studies; A proactive, organised, and solutions-focused approach, comfortable managing multiple campaigns in a fast-paced environment; Strong communication and relationship-building skills, with the ability to engage creators, talent managers, and senior clients; Completion of the Getting Started with Influencer Partnerships Certification on PXA; You’re comfortable being handed a vague directive and returning with a clear roadmap, requirements, and stakeholder alignment; Extensive knowledge across performance marketing, affiliate marketing, and creator marketing, and fluency in the SaaS platforms that power them; Working proficiency with leading performance creator platforms such as LTK and ShopMy; Expert-level public speaking. You can hold a room of senior marketers and make a complicated idea land; Expert-level workshop design and facilitation — you know the difference between presenting and facilitating, and you’re good at both; Fluency in advanced marketing measurement: MMM, brand lift, sales lift, MTA; Strong project management discipline across multiple concurrent, high-stakes engagements; A process optimizer’s instinct — you notice friction and fix it rather than routing around it; A genuine appetite for teaching. The best outcome of your work is a client team that no longer needs you in the room; Thought leadership: you’re not just applying performance creator marketing best practice, you’re inventing it

Nice to have

Completion of your free Getting Started with Influencer Partnerships Certification on PXA is advantageous; Fluency in measurement technology and the vendor landscape behind it; Hands-on experience with performance paid media; Published writing, speaking, or original research in the creator or performance marketing space; Agency experience

Benefits

Medical, Dental, and Vision insurance; Office-only catered lunch every Thursday, healthy snack bar, and great coffee; Flexible spending accounts and 401(k); Responsible PTO; Up to 12 fully covered therapy/coaching sessions per year; Monthly gym reimbursement; Restricted Stock Units (RSUs); Free Coursera subscription and PXA courses; Parental leave: 26 weeks fully paid for primary caregiver and 13 weeks fully paid for secondary caregiver; Technology stipend and monthly internet allowance; Additional 20% variable compensation bonus