Credentialing Coordinator

Oula delivers maternity care built around our patients, offering comprehensive support before, during, and after pregnancy. We are looking for a Credentialing Coordinator to own how our clinicians become credentialed and ready to care for patients at our hospital partners. This is not a traditional credentialing role. Each health system we partner with has its own process, and as we expand into new markets, you will manage that complexity across all of them. Schedule: Full-time, hybrid, based in Brooklyn, NY. Employment type: Full-time, hourly, non-exempt. Key partners: Revenue Cycle and Clinical Operations.

Responsibilities

Own credentialing and privileging for new clinicians across multiple health system partners, including delegated arrangements; Learn and document each partner's requirements, timelines, and contacts, building a playbook we can adapt for every new market; Manage a live pipeline for every provider in process: what has been submitted, what is outstanding, where the bottleneck is, and how it affects their start date; Guide clinicians through each application, staging documents such as licenses, NPI, board certifications, and case logs before they are due; Follow up persistently with providers, medical staff offices, and internal partners, and escalate early when a start date is at risk; Respond quickly to urgent requests from hospital partners; Partner with Revenue Cycle on payer enrollment, tracking status after hospital approval and giving Clinical Operations Managers clear handoffs on which patients new providers can see and when; Manage reappointments, renewals, and expiring credentials such as licenses, DEA registrations, and malpractice coverage for existing providers; Map credentialing requirements and timelines early in each new market launch so start dates are realistic; Support People Operations with new hire coordination, documentation, and process improvement as capacity allows

Requirements

2 to 3+ years of credentialing experience at the coordinator or specialist level, ideally in a hospital, medical group, or multisite practice; Experience with hospital privileging; exposure to delegated credentialing or payer enrollment is a strong plus; Working knowledge of credentialing standards, primary source verification, and CAQH; Comfortable working in a fast-paced, evolving startup environment; Strong written and verbal communication skills with the ability to communicate professionally and effectively with employees at all levels of the organization

Nice to have

Experience in OB/GYN, midwifery, or women's health; NAMSS certification (CPCS); Comfort with Asana or similar project tracking tools; Self-motivated, resourceful, and proactive, with a continuous improvement mindset

Benefits

Competitive total rewards package; Base salary; Comprehensive benefits