Credit & Collections Associate

We are seeking a detail-oriented Credit and Collections professional with 3–5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews. The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.

Responsibilities

Monitor aging receivables and conduct collection calls to secure outstanding payments; Manage assigned accounts and ensure timely resolution of payment issues; Perform account reconciliations and investigate discrepancies; Partner with Sales to resolve disputes and customer issues; Communicate directly with customers to resolve outstanding balances; Prepare collection letters, notices of intent to lien, and lien documentation as needed; Track lien and bond claim deadlines and escalate risks as necessary; Monitor customer creditworthiness and update customer records; Respond to customer inquiries related to credit and billing; Manage and resolve email requests (waivers, billing issues, short pays, references, etc.); Maintain key performance metrics (DSO and % Current) within assigned portfolio; Escalate high-risk accounts to Credit leadership; Provide coverage for team members during absences; Assist the Collections Manager with additional tasks as needed

Requirements

3–5 years of Credit and Collections experience; Intermediate proficiency in Microsoft Office Suite, especially Excel; Experience with credit reporting tools (Experian, Dun & Bradstreet); Strong analytical, organizational, and problem-solving skills; Excellent communication and time management abilities; High attention to detail and accuracy; Ability to work independently and manage multiple priorities; Comfortable collaborating with internal teams and external customers; Positive, professional attitude with a customer-focused mindset; High School Diploma or equivalent required

Nice to have

Experience with SAP; Construction industry experience; Knowledge of lien laws; Familiarity with construction industry; College degree

Benefits

Industry competitive benefits at lowest cost to employee; PTO and holidays, including floating holidays; Pay-for-performance culture with potential for annual raises and bonuses; Training