Credit Operations/Originations SME/ Analyst | Bogota REMOTE | Barranquilla Onsite!

We are looking for a Bilingual Credit Analyst (B2) with experience in credit operations, loan origination, underwriting, and credit risk to support one of our growing banking/credit clients. This role combines credit process knowledge with B2B account support, operational issue resolution, and ongoing client communication. The successful candidate will manage multiple client accounts, investigate credit-related operational issues, and coordinate with internal teams to deliver accurate and timely resolutions that meet client expectations. If based in Bogota, this position is remote - if Barranquilla, it will be onsite.

Responsibilities

Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections; Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues; Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams; Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions; Support issues involving credit reporting agency integrations, APIs, and system configurations; Review system logs and interpret basic technical information to assist with troubleshooting; Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities; Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations; Communicate with clients in English and coordinate with internal teams in Spanish

Requirements

At least two years of experience in credit operations, lending support, or a related financial services role; Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit processes and decisioning workflows; Experience supporting B2B clients and managing multiple accounts or concurrent operational cases; Ability to investigate issues, manage escalations, and follow through on resolution; Experience with Jira or similar ticketing platforms; Functional understanding of APIs and system integrations; Ability to read system logs and understand basic scripting or coding logic; English proficiency at B2 level or above, both written and spoken; Fluency in Spanish; Strong analytical, organizational, and communication skills, with close attention to detail

Nice to have

Experience with credit reporting agency integrations and collections processes; Familiarity with Postman, virtual desktop infrastructure (VDI), and system configuration logs; Experience working directly with engineering teams to resolve client issues