Critical Operations Coordinator (Japan)

As a member of STACK's Operations team, the Critical Operations Coordinator supports the Critical Operations Manager in ensuring the smooth and efficient operation of a hyperscale data center. This role coordinates third-party facility management services, assists with administrative and vendor processes, and helps track budgets, maintenance tasks, and site improvement projects.

Responsibilities

Promote a consistent culture of safety across all STACK data centers; Support the day-to-day coordination of facility operations and vendor activities; Assist with scheduling and tracking preventative and corrective maintenance tasks; Monitor and report general site conditions, escalating abnormalities to senior staff when needed; Support implementation of site improvement and efficiency initiatives; Maintain accurate records for preventative and predictive maintenance programs; Coordinate training logistics and documentation for staff and vendors; Assist with managing vendor relationships, service contracts, and performance tracking; Support procurement activities, including obtaining quotes and processing purchase requests; Track and verify invoices related to facility services; Assist with site budgeting and forecasting by preparing supporting data and documentation; Help draft and maintain standard operating procedures and checklists for soft services; Coordinate with project and engineering teams to ensure construction and commissioning activities; Align with ongoing operations; Maintain training records and competency documentation for on-site personnel; Provide administrative and communication support for facility-related customer requests; Assist with incident reporting and post-incident documentation; Support internal and external audit activities by preparing and organizing records; Coordinate soft services such as cleaning, landscaping, waste management, and office support; Maintain inventory of office and facility supplies; Use site management systems (e.g., CMS or BMS dashboards) to log and track operational data as directed; Support after-hours or emergency response activities as needed; Perform other duties as assigned

Requirements

1-3 years of experience supporting operations, facilities, or vendor management in a data center or similar environment; Experience administering and managing facility preventive maintenance programs; Experience supporting vendor coordination and basic project administration; Intermediate English communication skills (written and verbal); Proficiency with Microsoft Office and standard business applications; Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support; Strong organizational skills and attention to detail; Clear written and verbal communication skills; Positive and proactive attitude toward safety, teamwork, and customer service; Basic understanding of facility systems (electrical, mechanical, and life safety) with a willingness to learn; Ability to work collaboratively with vendors, contractors, and internal teams; Reliable, punctual, and able to work independently once trained; Adaptable to changing priorities and business needs; Eager to participate in ongoing learning and development; Commitment to upholding STACK's standards for safety, operational excellence

Nice to have

Familiarity with data center, telecommunications, or other technical or mission critical environment; Technical or vocational training in electrical, mechanical, or building services disciplines; Bachelor's Degree or equivalent work experience; Business-level English communication skills