CRM & Sales Operations Specialist

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Thomas, a Xometry company, is the leading platform for industrial sourcing and digital marketing. The CRM & Sales Operations Specialist is responsible for the 'Top of Funnel' data lifecycle, collaborating deeply with Sales Leaders and the Marketing department to identify, enrich, and manage massive datasets that fuel marketing services and digital advertising sales business.

Responsibilities

Build and maintain core prospect and contact database supporting scalable outbound and inbound sales efforts; Identify and pull large-scale prospect lists based on Ideal Customer Profiles (ICPs); Enrich thousands of records with firmographic, technographic, lead scoring, and contact data using internal and external tools; Cleanse large datasets to remove duplicates and inaccuracies, segmenting lists by industry, spend potential, and engagement levels; Develop process to re-score, rest, and re-distribute prospects defining operational rules and workflows; Work closely with Marketing team to ensure leads generated are properly routed and enriched for Sales; Partner with Sales Leaders to pre-load territories with high-intent data; Partner with Product and Data teams to improve automation; Monitor convertibility of research lists and adjust sourcing parameters based on real-time feedback; Serve as power user of Salesforce maintaining health of lead and account objects; Assist in building automated workflows that move data from research tools into CRM seamlessly; Track and report on list performance, penetration rates, and overall health of outbound database

Requirements

2–5 years in Sales Ops, Marketing Ops, or Lead Generation; Advanced Excel/Google Sheets skills (Pivot Tables, VLOOKUP/Index Match, Data Cleaning) are mandatory; Expert-level knowledge of Salesforce (SFDC); Familiarity with major enrichment tools (e.g., ZoomInfo, Apollo, Demandbase); Proven ability to act as a critical liaison between Sales Leadership and Marketing Operations, translating high-level growth strategies into executable data workstreams while effectively managing competing priorities

Nice to have

B2B SaaS or Digital Advertising environment