Customer Account Specialist

To professionally and effectively communicate with customers and respond to customer requests for order placement, delivery of finished goods, quotations and all other inquiries or requested information. To service both the external and internal customer by accurately and efficiently processing information by means of systems and procedures. Reports to: Customer Service Manager.

Responsibilities

Communicate professionally and effectively with customers and respond to requests for order placement, delivery of finished goods, quotations, and other inquiries; Participate in training and practice the SPOT Safety Program fundamentals; Verify purchase order information with customers; Request customer numbers and specification sheets from appropriate departments; Enter data into the AS400/Radius order entry programs; Identify and collect all information required for creating orders; Authorize and provide information for invoicing graphics related preparation, plate, and cylinder costs; Follow up with scheduling until acknowledged have ready date is acquired; Distribute orders to appropriate departments and send order acknowledgments to customers; Process all changes to orders when required; Create shipping releases, make needed changes, and track open shipments; Track open releases, verify finished goods availability, and notify customers of quantity deviations; Generate account specific reports including inventory of finished goods, raw materials, and order status; Maintain Vendor Managed Inventory programs through weekly reporting to customers where applicable; Investigate customer inquiries and expedite information to customers, sales representatives, and/or manufacturing; Monitor aged inventory and communicate procedures to customers and the APC Sales team; Respond to customer complaints by retrieving information, completing complaint forms, following up on disposition, and providing corrective action; Attend and participate in scheduled meetings; Comply with all company policies and procedures; Provide graphics department with order information for artwork processing; Generate final orders from AS400/Radius for sign off by appropriate departments; Complete and supply components included in Final Order Job Jacket(s)

Requirements

Advance degree from accredited college or university, or an equivalent combination of education and experience; Three years related experience and/or training; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs; Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; Ability to occasionally lift and/or move up to 30 pounds

Benefits

Competitive salaries; Excellent benefits; 401(k) plans; Tuition reimbursement programs