Customer Accounts Manager

As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the renewal payment process and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other team members. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Responsibilities

Managing the Customer Accounts Department responsible for the renewal payment process and achieving company standards on non-renewal closing percentages; Helping support the overall needs of the store by assisting other team members; Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments; Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy; Second up to the General Manager; Build authentic customer relationships to support customers in their ownership goals and drive sales; Manage the collections process by counseling customers to gain timely lease/merchandise renewals; Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements; Contact customers who have not renewed merchandise agreements; Maintain customer contact over the phone and through home visits; Update customer information and maintain accuracy; Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals; Clean and certify merchandise in the cleaning station for all merchandise personally returned; Complete and maintain weekly vehicle maintenance sheet and route sheets daily; Load, secure and protect product in company vehicle; Safely operate company vehicle; Assist the Sales Team as needed; Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record); Must meet DOT requirements to obtain certification in required states (United States); Ability to work schedule of hours varying from 8 am to 9 pm; Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly; Excellent interpersonal and communication skills; High energy with the ability to effectively perform all functions of the store and multitasking effectively; Proper telephone etiquette; Uphold the Aaron’s Brand and protect company assets; Maintain a professional appearance; Proficient computer skills; Ability to connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations; Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential; Share purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life

Nice to have

Two years of college or two years of previous management experience preferred; High School diploma or equivalent preferred

Benefits

401(k) Plan; Life Insurance; Work Today, Get Paid Tomorrow!; Paid Time Off; Exclusive Discounts; Direct Deposit; Sundays Off; Paid time off including vacation days, sick days, and holidays; Medical, dental and vision insurance; 401(k) plan with contribution matching; Outstanding career training; Competitive performance incentives; Excellent advancement opportunities