Customer Care Expert (German speaker)

This role is available in the following shift: Monday - Friday 09am-06pm

As a Customer Care Expert at Wix , you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

Please send your CV in English.

Responsibilities

Provide care to our users through calls, chats and email; Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses; Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online; Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction; Develop and maintain positive customer relations and satisfaction; Influence the way we support our users and improve it to make sure our users’ experience is the best possible; Work with all other departments and product teams, and stay aligned about users’ needs

Requirements

Fully proficient in German and intermediate English at least; 1+ years of customer service experience (in any industry); Proactive problem-solver who can work independently, taking initiative to seek solutions; Professional who loves helping others succeed and is curious to know what really drives users and their needs; Great communication skills that enable you to solve problems thoughtfully and effectively; Fast learner, with the ability to adapt with a can-do attitude; Tech savvy and eager to explore new technologies