Customer Experience - Dental Lab Technician (Fixed)

We're looking for experienced and dedicated Customer Experience - Dental Lab Technicians (Fixed) to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.

Responsibilities

Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools; Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service; Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes

Requirements

3+ Years in a Dental Technician Role; 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases; Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices; Technologically adept with the ability to learn and navigate dental design platforms quickly; Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care; Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights; Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly; Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously; Desire to work in a fast-growing and rapidly changing fully-digital lab environment; Ability to meet tight deadlines while maintaining exceptional quality standards across every case; Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology. English fluency is also required for global collaboration.

Nice to have

Previous experience in a customer-facing lab role is preferred

Benefits

healthcare; dental; mental health support; parental planning resources; retirement savings options; generous paid time off