Customer Experience Intern

As a Customer Experience Intern LATAM, you will help us scale the way we build relationships with a fast-growing base of 300+ customers across Latin America. This role is essential for our 2026 planning, as we expand the volume, consistency, and quality of customer experience actions delivered across the region. The area owns the scalable relationship with our customer base, partnering closely with Account Directors, Customer Marketing and Customer Success to support retention, expansion, and customer satisfaction, while ensuring customers are getting the most value from the platform.

Responsibilities

Support Retention & Experience by helping execute scalable customer marketing initiatives; Support Expansion & Relationship Strengthening by contributing to initiatives that deepen strategic relationships; Help organize priority touchpoints across the customer base; Support cross-functional alignment with Account Directors and Customer Success; Support Advocacy by helping scale programs that turn happy customers into promoters across LATAM; Contribute to customer storytelling and social proof initiatives; Support referral and ambassador efforts; Help maintain the operational flow that increases participation and visibility

Requirements

Fluency in Portuguese and English (written and spoken); Currently enrolled as a student (undergraduate program) in Marketing, Business, Communications, International Relations, or a related field; Interest in B2B SaaS, customer marketing, community building, and customer engagement; Strong written communication and the ability to adapt messaging for different audiences and channels; Good organizational skills and familiarity with productivity tools (e.g., Google Workspace, spreadsheets, docs, project trackers); Analytical mindset and willingness to learn how to track performance and customer engagement signals; Hands-on attitude, ownership, and a collaborative approach to work

Nice to have

Spanish

Benefits

Be part of a diverse team; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Eligibility-based ESOP shareownership; Referral bonuses; Volunteering and purpose-driven social impact projects; Global retreats and team-building activities