Customer Experience Program Manager II

As part of the Windows and Windows Cloud product group, the Windows Cloud Customer Acceleration Team engages with Windows in the Cloud's most strategic customers via a data-driven customer/engineering feedback loop as part of their adoption of the service. We are looking for customer-obsessed individuals to drive positive product change through influencing product priorities, using customer listening and technical knowledge. As a Customer Experience Program Management II, you will engage with our most strategic customers across the Americas region to help clear adoption or sales blockers and gather engineering insights to assist in the development of the Windows 365 and Azure Virtual Desktop offerings. This is a flexible working opportunity allowing for up to 100% work from home and requires approximately 25% travel throughout the region.

Responsibilities

Product & Service Insights: work with the Windows 365 engineering team to use enterprise customer knowledge and technical expertise to guide the future direction of the product and directly influence the product roadmap; Ecosystem Enablement: train and enable the scalable deployment ecosystem, drive ecosystem investments, and collaborate with internal and external partners to identify business and technical requirements; Engage directly with strategic customers across the Americas region to help clear adoption or sales blockers and gather engineering insights; Work closely with product managers, software engineers, and product marketing teams throughout the product development lifecycle; Travel approximately 25% to customer locations

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development; OR equivalent experience; Ability to meet Microsoft, customer and/or government security screening requirements; Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development; Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development; Direct experience working with customers; Expertise in Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, or Azure Active Directory; Knowledge of Azure Virtual Desktop or Remote Desktop Services; Knowledge of Microsoft Azure networking and compute; Knowledge of software development methodologies

Benefits

Certain roles may be eligible for benefits and other compensation