Customer Experience Specialist

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us.

Responsibilities

Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust; Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges; Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency; Putting customers first: Always championing the customer and looking for ways to make their experience even better; Manage post-sale inquiries and resolutions, including handling transportation issues and processing cancellations, with a focus on customer satisfaction and sales retention; Lead post-auction negotiations and collaborate with internal teams to ensure fair deals and seamless alignment between sellers and dealers

Requirements

You genuinely enjoy helping people and have a knack for building rapport; You're a natural communicator, whether it's on the phone, via email, or through chat; You're detail-oriented and take pride in your work; You're a quick learner and enjoy solving problems; You thrive in a collaborative environment

Benefits

Competitive salary; Equity scheme - we all share in Motorway’s success; 25 days holiday; Sea-front office with bi-weekly massages and free snacks; Private medical insurance via BUPA; Life assurance; Pension scheme (we contribute 5%); Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption); 24/7 Employee Assistance Programme; EV leasing scheme; Cycle to work scheme; Nursery salary sacrifice scheme; 1 paid volunteering day a year