Customer Growth & Partnerships Manager

At the heart of this role is one simple goal: help our customers and stakeholders get more value from medicines.ie while helping us grow.

Responsibilities

Build great customer relationships; Lead customer onboarding, demonstrations and training; Build strong, long-term relationships with customers and stakeholders; Help customers maximise the value they get from the platform; Keep a close eye on customer engagement and identify where additional support may be needed; Lead renewal conversations and help strengthen customer retention; Help grow the business; Identify opportunities to introduce customers to additional services and solutions; Proactively identify and engage prospective customers and stakeholders, and convert qualified opportunities into new business; Prepare proposals and presentations, lead or support commercial discussions and negotiations; Bring ideas about where medicines.ie could grow next; Be a visible voice for medicines.ie; Represent medicines.ie at industry networks and events, delivering customer webinars and contributing to campaigns, case studies and new business propositions; Bring the customer into the room; Translate customer, end-user and stakeholder feedback into improvements to the platform, services and future offering

Requirements

At least three years' experience within the pharmaceutical or life sciences industry; Experience in a customer-facing commercial role such as account management, customer success, sales or marketing, with demonstrable exposure to business development and/or sales; A good understanding of the Irish healthcare system; Working knowledge of pharmaceutical regulation in Ireland; Experience working with digital platforms, technology or data-driven tools; Commercial confidence and the ability to identify, develop and convert commercial opportunities; Strong communication and relationship-building skills

Benefits

A role where you can make an impact; Autonomy and variety; International connections; Opportunities to grow across cormeo, Bertelsmann Investments and the wider Bertelsmann Group; Continuous learning through hands-on experience, professional development programmes and digital training; Flexibility with considerable remote-working options