Customer Implementation Manager (API & SDK) - Germany

Insider One is a marketing and customer engagement platform with AI at its core and an integrated Customer Data Platform (CDP). The Customer Implementation Manager works with customer technical decision-makers to plan, pilot, deploy, and troubleshoot Insider One solutions, aligning them with customer business goals and technical environments.

Responsibilities

Proactively engage with and reach out to customer technical decision-makers and influencers; Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments; Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and move the customer forward from pilots to productive deployments by rooting pilots in business impact; Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions; Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties; Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact; Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer

Requirements

Bachelor's degree in Computer Science or a related field; Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications; Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts; Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams; Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management; Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies; Strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, SDKs or Programming; Strong communication skills in English and German

Benefits

Be part of a diverse team that's as global as it gets; Internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass; Eligibility-based ESOP (Shareowner); Referral bonuses; Opportunities to volunteer and take part in purpose-driven social impact projects; Global retreats, team-building activities, and year-round events