Customer Learning Program Lead

Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well. Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact. This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.

Responsibilities

Lead and develop a high-performing Customer Learning team; Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results; Turn priority customer needs into role-based tracks, paths, and high-quality programs; Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences; Lead how learning reaches customers through owned and partner channels; Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop

Requirements

10+ years in customer education, product education, digital learning, customer adoption, or a related field; Substantial experience managing and developing a multidisciplinary customer education or learning team; Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results; Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels; Evidence that your work changed product use, adoption, or measurable customer value; Excellent cross-functional leadership, executive communication, and curiosity about AI

Nice to have

Experience with enterprise software, developer tools, AI, or another fast-moving field; Experience serving global audiences through learning platforms, academies, or digital education programs