Customer Onboarding Manager - France

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Responsibilities

Own customer onboarding projects end-to-end, ensuring successful implementation, faster Time to Value, customer growth, and retention; Build trusted relationships with stakeholders at all levels to understand their business and technical goals and ensure alignment throughout onboarding; Collaborate with internal technical teams, development teams, agencies, and third parties to deliver high-quality implementations that meet client expectations; Drive early adoption by defining KPIs, success metrics, and use cases that support full ROI attainment; Deliver tailored onboarding sessions, user-enablement training, and workshops, both remotely and onsite, based on client needs; Advocate customer needs and business use cases to the Product team to help shape product development; Establish client trust and confidence in Insider's platform while continuously improving the onboarding experience, processes, and materials; Understand and document client stakeholder roles and account structure to ensure a smooth transition to the Customer Success & Support teams; Take full ownership of project outcomes, coordinating internal and external stakeholders to ensure client satisfaction and successful delivery

Requirements

Minimum 3 years experience in SaaS project management and client onboarding; Project Management qualifications (Agile, PMP, Prince2) are a plus; Strong written and verbal communication skills (English & French); Strong time and task management skills are a must; Strong at Communication with Internal & External Stakeholders; Delivering projects in a timely and qualified manner; Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage; Exposure to and understanding of AI-driven product recommendation tools and algorithms is an advantage; Experience with other CRM, ERP / Marketing Automation platforms as an advantage

Nice to have

Project Management qualifications (Agile, PMP, Prince2); Understanding of Google Tag Manager, Google Product Feed, and Google Analytics; Exposure to and understanding of AI-driven product recommendation tools and algorithms; Experience with other CRM, ERP / Marketing Automation platforms

Benefits

Be part of a diverse team that's as global as it gets; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Eligibility-based ESOP (Shareowner program); Referral bonuses; Opportunities to volunteer and take part in purpose-driven social impact projects; Year-round events, global retreats, and team-building activities