Customer Operations Lead

HUD's mission is to build reliable, fair and open infrastructure for AI data. We want data to be valuable for the people who create it and trustworthy for the labs that train on it. We're looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You'll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers. Team size is approximately 25 people, mostly full-time in-person with some remote. Applications are rolling; the process is 2 technical interviews and a 2-3 day work trial.

Responsibilities

Own the human-in-the-loop layer of HUD's operations across customers - data suppliers (vendors) and frontier labs and enterprises (buyers); Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward; Resolve contract, onboarding, and platform blockers by working with the right internal owners; Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications; Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

Requirements

Experience in customer operations, business operations, consulting, or similar roles; Familiar with CRM tools, external vendor management and AI-native CRM campaigns, email tracking; Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate; Comfort managing many small but important threads at once; High attention to detail and strong follow-through; Used AI tools to improve their productivity

Nice to have

Early-stage startup experience with ability to work independently in fast-paced environments; Experience working with technical customers; Familiarity with RL, e.g., you know what environments, evals, and benchmarks are; Thrive in unstructured problem spaces

Benefits

Competitive compensation; 100% covered top-of-the-line medical, dental, and vision (US and Singapore employees); Lunch and dinner for in-office employees; Company-wide holiday break (Christmas Eve to New Year's Day) on top of PTO and paid holidays; 401k with a 4% match; Equinox membership and commuter benefits (US employees); Health/wellness stipend (Singapore employees); Unlimited access to tokens for ChatGPT, Claude Code, Cursor, etc.; Annual travel budget to visit either office; Visa sponsorship and relocation support for strong full-time candidates