Customer Relations Executive

We are offering an exciting opportunity to join a fast growing team in Brazil. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

Responsibilities

Act as a point of contact for corporate clients, providing daily operational and trading assistance; Look after a portfolio of 300 clients trading online through the EBO platform; Understand clients' business activities and FX needs; Make sure clients have Ebury as their main platform for trading and making international payments; Resolve client issues as they arise; Identify new opportunities to grow new and existing key accounts; Act as an ambassador for the product and service at a customer-facing level

Requirements

Passionate individual with a strong interest in client servicing; Prepared to go the extra mile to exceed customer expectations; Desire to deliver best-in-class service; Strong written and verbal communication skills; Thrives in high pressure/pace environments; Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred); Manage workload around tight time constraints; Confidence liaising and mediating between multiple internal departments; Confidence dealing directly with clients as an ambassador for the brand and product; Manage different types and nature of enquiries simultaneously across several platforms and client types; Resolve client issues as they arise; Ability to multitask and prioritize around daily deadlines; Confidence to promote the company offering and identify new opportunities to grow key accounts; Confidence dealing with numbers, including exchange rates, profit margins and commercial implications; Eye for detail with live currency trade bookings, banking information, figures and high-value/volume payments; Helping clients identify issues preemptively; Self-starter who takes ownership of client issues through to resolution; Experience with Microsoft suite (particularly Excel); Completely fluent English and Portuguese; Knowledge of FX; Knowledge of Ebury's products; Ability to adapt in a constantly evolving and challenging environment

Nice to have

Sales skills / experience; Interest in currency markets

Benefits

A career with Ebury, a hyper-growth FinTech firm named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi; A clear path for progression mapped out by individual goals and personal objectives; Tools to develop and master client relationship skills with the view to becoming the primary Servicing Executive on a number of accounts; Opportunity to service and develop your own book of clients; A support structure to drive you to succeed in your next goal