Customer Relationship Manager

Our client have a Group of Private Care Homes across the Midlands they require 3 Customer Relations Managers for their properties around Birmingham based in the north and south of Birmingham. These homes are premium brands, you will be part of a team that values empathy, dedication, and professionalism. The business provides a warm and welcoming home for their residents.

Responsibilities

Collaborate closely with the Home Manager to develop tailored sales and marketing plans; Ensure occupancy, average weekly fee and funding mix targets are met; Handle all enquiries to the home, convert to a sale and complete the customer transaction including effective negotiation of fees and signing of contracts; Attend the care home, present at meetings, deliver training workshops and identify, build up, train and motivate the team; Use sales and marketing expertise to drive occupancy, planning and executing external events.

Requirements

Proven experience in business development, sales, or a similar role, within the healthcare industry; Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships; A passion for working with the elderly and enhancing their quality of life.

Benefits

Commission