Customer Resolution Specialist

Satair, an Airbus Services Company, is looking for a Customer Resolution Specialist to join its team in Peachtree City, Georgia. The Customer Resolution Specialist is responsible for responding to customer inquiries and End to End processing for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

Responsibilities

Responding to customer inquiries and End to End processing for spare parts for Airbus aircraft and competitor aircraft for customers in the Americas region; Responsible and proactive management of the customer specific open order book; Build and maintain strong customer satisfaction through quick response times and qualified responses to all customer requests and inquiries; Identify and resolve blockers for quotes and orders in accordance with processes; Support organization in securing on-time material delivery to meet customer expectations; Train and support customers in using e-commerce platforms (SATAIR Market/Airbus Spares Portal); Participate in back-up arrangements for absences of other Customer Resolution Specialists; Keep Functional Managers and Sales Managers informed about progress, status and critical problem areas; Participate in occupational safety and health efforts; Participate in or lead external key customer meetings as per agreement with the Manager; Assist other account teams and regions as workload demands

Requirements

High School Diploma or an Associate's Degree; 2 years' experience with customer service within a similar sized organization; End to End processing experience; Self-starter and able to work without constant direction while administering your customer portfolio; Office 365, Google Suite; PC literacy, including word processing, spreadsheets and databases; Strong communication skills in written and verbal English; Able to work in US without current or future need for visa sponsorship

Nice to have

Experience working with SAP, Skywise, C4C, Back Office and Freshdesk; Aviation knowledge

Benefits

Competitive Remuneration; Hybrid Working; Flex-time; Maternity/paternity leave; Personalized development plans; Large portfolio of learning solutions; Internal mobility opportunities; Health insurance; Well-being programs