Customer Sales Associate

Distributor of York branded HVAC equipment for Residential and Commercial

Responsibilities

Answer incoming phone calls and respond to customer emails in a timely and professional manner; Assist customers at the counter with product inquiries, pricing information, and order placement; Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations; Process customer orders, quotes, and service requests with accuracy and attention to detail; Identify sales opportunities and upsell complementary products and services to maximize customer value; Build and maintain positive customer relationships to encourage repeat business and customer loyalty; Document customer interactions and maintain detailed records in the company database; Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary; Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction; Follow up with customers post-purchase to confirm satisfaction and address any additional needs; Maintain knowledge of current promotions, pricing, and product availability; Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills

Requirements

High School diploma or equivalent; Proficient computer skills with demonstrated ability to operate business software and database systems; Reliable personal transportation; Proven warehouse experience in shipping and receiving operations; Certified forklift operation skills; Minimum 1-2 years of customer service or sales experience in a retail or commercial environment; Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases; Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment; Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment; Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate; Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously; Attention to detail and accuracy when processing orders, quotes, and maintaining customer records

Nice to have

Established HVAC product knowledge and technical expertise; Previous experience in the HVAC, plumbing, or mechanical equipment industry; Familiarity with customer relationship management (CRM) systems or similar database platforms; Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities