Customer Security Compliance Specialist

You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare's security program and policies. We assist our Customers, Sales teams, and Legal teams in understanding Cloudflare's security posture. In this role, you will develop into an SME across Cloudflare's products, infrastructure, and controls. You will actively build with and leverage Cloudflare's proprietary, in-house AI platforms and developer tooling to eliminate manual bottlenecks, scale compliance operations, and dramatically accelerate response times to customer inquiries.

Responsibilities

Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments using internal AI generation pipelines with human-in-the-loop validation; Act as a trusted security advisor by engaging directly with enterprise customers on security topics, resolving architectural inquiries, and assisting legal teams with security terms in contract negotiations; Host, coordinate, and facilitate on-site and virtual customer audits; Design, configure, and iterate on custom workflows and compliance assistants using Cloudflare's internal AI platforms to automate questionnaire triage and security evidence retrieval; Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations; Collaborate with marketing and engineering to mature the customer Trust Portal and self-service resources; Research, write, and maintain public-facing white papers, security blogs, and compliance mappings

Requirements

5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance; Demonstrated ability to build with AI, including hands-on experience experimenting with, building on, or configuring AI workflows rather than relying solely on packaged third-party software; Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53; Strong written communication skills with the ability to translate complex networking, infrastructure, and cryptographic concepts into clear, plain-language customer responses and white papers; Highly comfortable and articulate when presenting to or answering questions from external customers, sales executives, and legal counsel; Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams to drive projects forward; Familiarity with data structures, markdown, APIs, or basic scripting (e.g., Python, SQL, or shell) to prototype solutions and inspect model outputs effectively

Nice to have

Practical cloud/network engineering experience; Deep familiarity with global privacy regulations (GDPR, CCPA); Experience establishing automated operational metrics

Benefits

Medical/Rx Insurance; Dental Insurance; Vision Insurance; Flexible Spending Accounts; Commuter Spending Accounts; Fertility & Family Forming Benefits; On-demand mental health support and Employee Assistance Program; Global Travel Medical Insurance; Short and Long Term Disability Insurance; Life & Accident Insurance; 401(k) Retirement Savings Plan; Employee Stock Participation Plan; Flexible paid time off covering vacation and sick leave; Leave programs, including parental, pregnancy health, medical, and bereavement leave; Eligibility to participate in Cloudflare's equity plan