Customer Service Administrator **Internal Applicants Only**

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We are currently seeking a Customer Service Administrator to join our Customer Service Team team at our Dagenham site on a full time permanent basis!

Salary: £28,000 per annum.

Working hours: Monday to Friday, 8am-4pm.

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator

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Responsibilities

Answering emails for both internal and external personnel.; Problem solving for client, customer and Internal departments.; Meeting customer and client expectations.; Resolving customer and client queries.; Order keying on SAP.; Maintain a high level of customer/ client focus.; Provide various reports for clients in a timely manner.; ATP control for Order releasing.; Ensure the completion and circulation of reports to relevant stakeholders.; Other administration tasks as determined by the Customer Service Manager.

Requirements

Passion for delivering an exceptional customer service experience.; Attention to detail/ accuracy.; Good geographical knowledge.; Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.; SAP experience.; Excellent communication skills in order to deliver accurate information.; Ability to work in a fast paced environment.