Customer Service Advisor

Come join us and make a difference in the world!

Discover more at www.necsws.com

The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests; maintaining database/work records/filing.

Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).

Key opportunities

- Maintain excellent levels of attendance and punctuality
- Attend regular training and development sessions with an assigned mentor
- Maintain excellent levels of attendance, punctuality and quality of work
- Ensure company policies and procedures such are understood and adhered to
- Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
- A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments.
- The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC employee
- You will be given the necessary training and development to distinguish yourself early in your career with NEC
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees

Summary

This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NEC are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.

Requirements

5 x GCSEs grade A-C, including English, Maths and Science; Excellent telephone skills; Good keyboard skills; Microsoft Excel and Word; Customer Service and Focus; Listening and Verbal Communication; Building Relationships and People Skills; Organisational skills to schedule daily/monthly workload; Interest in working flexible shifts including weekends (part time candidates will be considered); Problem Solving and Multi-tasking; The flexible nature of NEC’s work means that agents will be required to work on other NEC customer service activities in ‘back office’ processing enquiries.; Training on the system, processes and procedures are included.