Customer Service Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department

Responsibilities

Ensure smooth and timely freight process flow; Ensure accurate and timely data entry into our operational system; Track and Trace Transcon files and reporting; Ensure accurate and timely client and vendor billing; Ensure delivery of freight and timely clearance when applicable; Interact with customers in arranging their shipments to meet customers service standards; Contribute and maintain good relationships with suppliers; Meet compliance at all times?; Network communications, timely responses to emails and requests; Meet KPI standards in accordance with Company policy; Understand customers procedures and maintain updated internal DLSOPs; Meet KPI standards in accordance with the Company’s procedures; Network communications, timely responses to emails and requests (internal and external); Escalation of problems to Management when necessary; Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.; Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.; Knowledge:; Expeditors’ Company Policies and Procedures; Basic local regulatory knowledge for compliance; Global Logistics Industry knowledge

Requirements

Pro-active, strong organizational skills.; Good computer skills (Excel, Word); Fluent in English; Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.; Positive and willing to help attitude