Customer Service and Resources Administrator

Rugby Borough Council is seeking a Customer Service and Resources Administrator for its Property Repairs Service. The role is a varied, fast-paced, office-based position (5 days a week) where the successful candidate will respond to and deal with customers over the phone, email and in person, administer repairs to their properties, log repair tickets, schedule resources and liaise with Officers, Operatives and Contractors. Interview date: 3 December 2026. Applications are made online; applicants unable to apply online can contact 01788 533564 or recruitment@rugby.gov.uk.

Responsibilities

Respond to and deal with customers over the phone, email and in person; administer repairs to customers' properties; log repair tickets; schedule resources; liaise with Officers, Operatives and Contractors to deliver an effective and efficient service

Requirements

Experience working within social housing repairs and maintenance or a related role with an in-depth understanding of property repairs and maintenance; experience dealing with customers face to face, on the phone and by email; ability to work well under pressure; extremely strong attention to detail while working at pace; ability to operate with minimal supervision to identify issues and solutions; ability to seek support from the wider team to get things done right first time; good MS Office skills; high level of accuracy with data and information; organised and pro-active; ability to articulate a situation; professional, personable and adaptable style

Nice to have

Gas and Electric experience; experience of other IT systems such as Technology Forge and dynamic scheduling tools

Benefits

35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas); Generous Local Government Pension Scheme; Flexi time scheme; Annual leave purchase scheme; Subsidised parking; Structured Induction Program; Learning and Development opportunities including Future Leaders programmes; Payment of a professional subscription for approved professionals; Family Friendly Policies; Independent Support for your health and wellbeing; Generous compassionate leave; Extra Benefits including Retail Discounts, Cycle to Work scheme and more