Customer Service Assistant - Go.Compare

Go.Compare, part of Future's brand portfolio, is a price comparison site based in Cardiff. The Customer Service Assistant will be the main point of contact between the business and customers, assisting users with online comparisons, communicating via telephone, email, live chat, and social media.

Responsibilities

Be the main point of contact between the business and customers; Assist customers as they complete online comparisons; Offer clear information on various products and services; Communicate effectively via telephone, email, live chat, and social media; Use Word, Excel, and Google Suite to track inquiries and find solutions; Work closely with the wider customer service team; Help customers take advantage of available special offers

Requirements

Experience assisting customers within a contact centre environment or face-to-face; Experience communicating with customers across digital channels and telephone; Excellent attention to detail and problem-solving skills; Familiarity with IT systems including Word, Excel, and Google Suite

Benefits

Uncapped leave; Enhanced parental leave; Discounted rates with Dental care and Private Medical care; Share of profits with a bonus when targets hit; Refer a friend scheme with payment following the successful hire; Well-being support with access to Colleague Assistant Programmes; Opportunity to purchase shares in Future with Share Incentive Plan; Salary sacrifice Pension scheme up to 5% match; Free drinks and snacks in our offices