Customer Service Associate

Creating a bold impact, in Los Angeles, California.

We create campaigns that lead in platform growth-

giving your company the tools needed to broadcast your message across all regions.Creating a bold impact, in Los Angeles, California.

giving your company the tools needed to broadcast your message across all regions.

Bold is looking to hire a Customer Service Associate to join our team. As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our customers happy. You are our number one ambassador. With a focus on the customer, you give support every step of the way, from being a supportive voice on the phone to taking orders and helping to address customer service problems with ease.

Responsibilities

Focus on meeting the customer’s expectations by utilizing all resolution options.; Maintain knowledge of current advertising, promotions, and catalogs, and the status of merchandise.; Connect with customers by asking open-ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.; Participate in the community to promote the brand and stay informed concerning competitors.; Demonstrate safe practices and procedures in store by adhering to company standards.

Requirements

1+ year’s experience handling inbound customer issue resolution using email, phone, and chat; Experience in the fast-paced role of customer service and resilient in an ever-changing setting; Effective written communication skills, including top-notch grammar , spelling, and ability to write both formally and casually,; Highly motivated individuals who work well in a team environment; Organized, can juggle both resolution and succinct communication