Customer Service (Chinese)_HLL

We are SGS – the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.

Responsibilities

Receive sample, check TRF & sample size.; Register job no. (VNHL & BOSS no.), follow and update status daily of each order on system.; Prepare SO and send SO, PI to client. Check final total fee with subcontractor.; Track the order, connect with customers, and notify them of the order's progress in a timely manner; Clarify unclear information of KAM program; Handle and take lead all requirement from client.; Handle internal query on order status.; Daily/Monthly/ Weekly summary for account handling, Others assignments upon getting request.; Check client payment status (contract or in advance) and follow debt Handle client queries (collect info from related team); Scan and record file.

Requirements

University level or higher; Good communication & Office skills; Good in Chinese

Benefits

🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network,; ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year),; 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus,; 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions,; 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience,; 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network,; 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees.