Customer Service Consultant

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

As a Customer Service Consultant , you will support the sales team by ensuring smooth customer interactions, assisting with administrative tasks, and providing proactive service that helps drive overall team success.

Sound good? Read on.

Now let’s talk about you

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Responsibilities

Love what you do and leave your mark; Provide high level customer service and support to our Sales team; Based in Sydney with hybrid working; Deliver exceptional service to both internal and external stakeholders, fostering strong relationships and customer loyalty.; Respond promptly and professionally to all B2B enquiries via phone, and email, maintaining a friendly and engaging manner.; Accurately process customer orders and prepare event quotes.; Proactively resolve customer issues, identify opportunities to improve service, and escalate technical discrepancies via the correct channels.; Build strong relationships across the store network.; Follow all logistics processes, ensuring accurate information is recorded.; Contribute to sales goals.; Support the team with general administrative tasks and consistently promote a positive, collaborative team culture.

Requirements

Customer centric attitude with previous experience in providing high quality customer service; Can operate with autonomy as required in a fast-paced environment; Work well with people; Excellent attention to detail; Beverage industry knowledge

Benefits

We offer flexible working in every sense; An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs; Monthly meeting-free days; Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing; Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.