Customer Service Consultant

At LINDBERG, we are not just creating eyewear, we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses. LINDBERG is part of Kering Eyewear, the world leader in Luxury and Highend Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We are currently seeking a dedicated Customer Consultant to be part of our dynamic customer service team in Shanghai. You will be joining a team of young, international professionals from many different countries. Our customers are carefully selected opticians in more than 130 countries, and they are at the heart of our success. Supporting them with information about our products and solutions is an essential part of our daily focus. You will have a central role in providing world-class customer service to these customers. We provide a thorough training of our products, customer service policies, and in CRM and SAP, which along with the phone, will be your most important work tool.

Responsibilities

customer service and product consulting via phone and e-mail; processing and registration of orders; following-up on customer inquiries; processing of claims

Requirements

fluent in English and Mandarin; positive and outgoing personality with a high level of loyalty and responsibility; takes pride in providing outstanding customer service; strong communication and interpersonal skills; comfortable with multi-tasking

Nice to have

Any additional languages will be considered an advantage

Benefits

Thorough training of products, customer service policies, and in CRM and SAP; Opportunity to become part of an international company in a global Luxury Group; Environment where creativity thrives and collaboration is foundational; Empowerment to achieve full potential in a challenging and rewarding workplace