Customer Service Coordinator

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation – making sure the pallet get to wherever it needs to go.

Life in this role

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29,273 per annum

What you’ll need ...

Responsibilities

First point of contact for Partner Account and Network Services related enquiries.; Problem solving for Partners, customers and internal departments.; Meeting customer and client expectations and meeting agreed SLA’s.; Collating accurate information for Partner KPI packs and internal business reporting.; Provide accurate data in a timely manner, for both internal and external stakeholders.; Maintain a high level of customer/ Partner focus.; Work closely with internal departments to ensure optimum customer service provision.; Manage Partner agreements in line manager’s absence.; Assisting with event co-ordination in line manager’s absence.; Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.; Invoice generation for specific accounts or events where required.; Distribution of all Partner communication bulletins.; Track and trace system co-ordination where required.; Action generic TPN email inbox to distribute enquiries effectively.

Requirements

Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.; Ability to prioritise tasks effectively to meet all deadlines.; Displays a calm and methodical approach if under pressure.; High attention to detail and high level of accuracy.; Professional and courteous approach.; Strong verbal and written communication skills.; Excellent problem solving skills with the desire to share best practice enhancements.; Strong teamwork approach.

Benefits

Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.; Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.; Eye Care Vouchers – free eye tests and discounts on prescription glasses.; Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.; Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.