Customer Service Coordinator

AMAROK's Customer Service department is responsible for the overall daily customer experience while creating and following up on routines and processes. As a Customer Service Coordinator you will play a key role in customer satisfaction and retention by providing superior customer support to AMAROK's internal and external customers through proactive communication, empathy, and technical problem-solving. Multiple shifts available: Sunday-Thursday 9am-6pm EST OR Monday-Friday 9am-6pm or 8am-5pm EST, fully in-office, based out of Columbia, SC.

Responsibilities

Proactively build account relationships through empathetic communication and early issue resolution; Manage high-volume calls and emails, create technician work orders, and set clear resolution expectations; Maintain accurate CRM records of customer interactions, service updates, agreements, and alarm protocols; Provide expert troubleshooting for system, connectivity, and equipment issues, guiding customers through solutions with educational resources; Prepare account reports and special projects, analyze utilization trends, and identify opportunities to reduce churn and mitigate risk

Requirements

At least two years customer-facing experience; Strong time management and organizational skills with the ability to thrive in a fast-paced environment; Great active listening skills and the ability to build rapport, secure trust, and maintain a professional relationship with both internal and external customers; Ability to communicate clearly, both written and verbal; Ability to answer a high volume of calls and emails daily; Outstanding analytical and problem-solving skills; Team oriented; Applying candidates must be able to type at least 60-80 WPM; Demonstrate proficiency navigating through Microsoft Suite

Nice to have

Tech support/troubleshooting experience

Benefits

Health Benefits (Medical, Dental & Vision); Tuition Reimbursement Program; Short & Long-term disability; Life Insurance; Flexible Spending Account (Section 125); Matching 401K retirement plan; Career advancement; Bonus opportunities; Generous PTO