Customer Service Deputy Manager

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

The Customer Service department shapes memorable experiences for customers worldwide, maintaining rigorous standards and supporting continuous business growth.

Operating at a senior level, you will monitor and manage daily departmental workloads while coaching a dedicated team. This hands-on role involves driving procedural changes, refining internal practices, and ensuring every customer interaction reflects our trusted brand values

Requirements

Advanced planning, organisation and time management capabilities; Strong self-motivation with a clear drive for success; Proven leadership in people management; Decisive management of teams under pressure; Rigorous analysis of operational data for informed decision-making; Comprehensive knowledge of customer service policies and procedures